Town Board Advances Clariti Cloud Permit Software • Southampton, NY

Amended Agreement Will Modernize Building, Licensing, and Code Enforcement Operations

The Southampton Town Board voted unanimously on Thursday, September 24, to advance the modernization of the Town’s permitting, licensing, and code enforcement processes by approving an amendment to its agreement with software company Clariti Cloud USA.

The amendment updates the framework originally approved by the Town Board in May 2025 and reflects the Town’s expanded needs following a comprehensive review of the software’s scope and implementation requirements. The revised agreement expands the services and support to be provided by Clariti, including an increased number of permit types across town departments.

The centralized digital platform is designed to improve departmental efficiencies, streamline processes, and provide a more transparent and user-friendly experience for constituents.

“This resolution represents a team effort by the Town Board and the various departments to deliver a modern, transparent permitting system,” said Southampton Town Supervisor Maria Moore. “We recognize that a software migration of this magnitude is a major transition for our daily operations. As a board, we are completely aligned in our commitment to providing our town staff with the comprehensive training, technical resources, and support they need to make this project a success for the residents and businesses of the Town of Southampton.”

Clariti Cloud, often known as Clariti Software, is a provider of cloud-based community development, permitting, and licensing software designed for government agencies. Originally founded in 2008 as BasicGov, the company rebranded to Clariti following its acquisition in 2020. Its flagship features include computer-assisted, streamlined handling of building permits, licenses, and code enforcement functions. The company also offers tailored packages configurable to the size of the client municipality.

“This software will allow the Town to make sure that processes are the same for every applicant,” said Councilwoman Cyndi McNamara. “It will give our constituents an online dashboard so that they can see where their application is in real time and allow them to interact with town staff without having to travel to Town Hall or wait on the phone. It’s going to be a lot of work to get it up and running, but I believe it will be a game changer and improve efficiency for everyone.”

The revised scope of work, provided by Clariti in July of this year, incorporates the Town’s updated needs and expands the services and support associated with implementation. The amended agreement establishes a contract term of three years at a total cost of $355,000, with an opportunity to renew for successive one-year periods. 

The program’s roll-out will involve coordination among the Town’s Information Technology, Land Management, and Public Safety departments, the latter two of which oversee the town divisions most reliant on permitting processes to carry out their core functions.

“This is an exciting opportunity to modernize the way our Land Management divisions work together, improve communication with applicants, reduce administrative processing time, and create a more transparent and accountable permitting process,” said Janice Scherer, who serves as Southampton’s Town Planning and Development Administrator. “Ultimately, Clariti will help us provide better service while allowing our professional staff to spend more time on review, compliance, safety, planning, and protecting the Town’s environmental resources.”

The Town’s adoption of the amendment follows preliminary discussions and planning regarding the commencement, scope, and implementation of the Clariti system. Those discussions identified the need to revise the Town’s anticipated permit types and expand the original scope of services to ensure the software can meet important town needs.

“This initiative will provide town employees with modern digital tools needed to efficiently process permits, while improving the experience of residents and businesses interacting with town government,” concluded Moore.